Give Push to your Success with SAP Certified Associate C_C4H51_2405 Exam Questions [Q25-Q48]

ExamBoosts October 5, 2024 C_C4H51_2405 > SAP 0

Rate this post

Give Push to your Success with SAP Certified Associate C_C4H51_2405 Exam Questions

C_C4H51_2405 100% Guarantee Download C_C4H51_2405 Exam PDF Q&A

NEW QUESTION 25
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

Establish regular housekeeping tasks and procedures.

Define roles and responsibilities as part of a process transformation office.

Establish release management.

Integrate clean core practices in the end-to-end value process chain.

Establish an organizational structure, technical foundation, and transformation methodology for clean core.

NEW QUESTION 26
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

Automatic time recording can be done by choosing “Start recording” and “Stop recording”.

Time sheets can be submitted for approval.

You can activate Microsoft Outlook integration for time recording.

Code list restrictions are not possible for the Time Type field.

Time recording can be done without assignment to a ticket.

NEW QUESTION 27
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

Ticket routing

Time recording

SAP Field Service Management

Activity planner

Manual routing

NEW QUESTION 28
Which data is replicated from SAP Service Cloud to SAP Field Service Management?

Installed base

Registered product

Account hierarchy

Ticket hierarchy

NEW QUESTION 29
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

Make sure an organizational node can only be set up with a replication process from the back end.

Make sure that each organizational unit can have only one function at a time.

Use the Reporting Line function for selection.

Assign an employee to several organizational units.

NEW QUESTION 30
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

Countries, scoping, activating dashboard designer

Countries, scoping, live activity configuration

Countries, business processes, integrations

Countries, business processes, business users

NEW QUESTION 31
Which element do you need to maintain to use maintenance plans?

Scoping

Fine-tuning

Condition attribute

Installed base

NEW QUESTION 32
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

Maintain the ticket hierarchy.

Run an action for grouping tickets.

Use the Subticket tab to add a ticket.

Define a multi-step approval process.

Create an activity plan for an object ticket.

NEW QUESTION 33
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

Business role

Territories

Measurement and reading

Employee

NEW QUESTION 34
What do you need to create accounts?
Note: There are 2 correct answers to this question.

Access rights

Assignment to an organizational unit

User ID

Business role

NEW QUESTION 35
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

Account

Product

Account hierarchy

Employee

NEW QUESTION 36
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

External pricing

Products

Social media profiles

Accounts

NEW QUESTION 37
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

Ticket type

Channel direction

Notification type

Mashup service

Channel type

NEW QUESTION 38
Which tool should you use to rename the Tickets facet?

Language Adaptation tool

Workflow with a Field Update action type

Page Layout tool

Adaptation tool

NEW QUESTION 39
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

Data can be accessed in real time.

Existing reports can be reused.

Security issues with mashups outside of the corporate network are rare.

Offline access is available.

NEW QUESTION 40
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

Download the template.

Map the data fields to the data fields offered in the template.

Schedule an MDRO job.

Delete the header with the field names in the template.

NEW QUESTION 41
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.

Set scoping ques-tions and outgoing email details in fine-tuning.

Create an email template for responses.

Create an account with the email address of the customer.

Configure the email address in the communication channel.

Set up service categories and service catalogs.

NEW QUESTION 42
Where can you keep track of new and modified knowledge base articles?

Knowledge base fine-tuning activity

Solution finder

Broadcast

Feed

NEW QUESTION 43
Which object can be used in workflow definition and assigned to organizational structures?

Business user

Job definition

Employee

Business role

NEW QUESTION 44
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

Determination of involved parties

SLA Determination

Party roles

Delegation rules

NEW QUESTION 45
What do you have to consider when you are using the Data Workbench?

Templates are used to update existing data records.

Using the Data Workbench requires the activation of a scoping item.

Using the Data Workbench requires an additional license.

Additional configuration needs to be defined in the fine-tuning area.

NEW QUESTION 46
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

Service category

Employee

Account

Organization

Territory

NEW QUESTION 47
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.

Define Specific Restriction

Full Access

Unrestricted

No Access

Restricted

NEW QUESTION 48
Which service objects can you display on an installed base? Note: There are 2 correct answers to this question.