[Mar-2022] CIS-CSM Pre-Exam Practice Tests Exam Questions and Answers for CIS-Customer Service Management Study Guide [Q28-Q42]

NO.28 What role does the Engagement Manager play before the Workshop? (Choose two.)

NO.29 Match the business rule to its function in the Self-Service Portal.
Hot Area:

NO.30 What are features of Customer Service Management? (Choose four.)

NO.31 What one of the following is optional when creating a Catalog workflow?

NO.32 Which of the following are best practice with regard to data imports? (Choose two.)

NO.33 Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?
(Choose two.)

NO.34 Out-of-the-box, the consumer support portal (/csp) CANNOT be used for which one of the following actions?

NO.35 Agents and managers cannot create knowledge articles from Community questions.

NO.36 From what places in SN can an agent create a case? (Choose three.)

NO.37 Which are the key self-service functions of the Customer Support Portal? (Choose three.)

NO.38 Which of the following roles cannot update a consumer’s record?

NO.39 Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

NO.40 What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)

NO.41 Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

NO.42 What role does the Engagement Manager play before the Workshop? (Choose two.)