Latest [Apr 27, 2022] 100% Passing Guarantee – Brilliant 1Z0-1038-21 Exam Questions PDF [Q57-Q79]

NO.57 Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

NO.58 You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

NO.59 You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

NO.60 You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

NO.61 Which two statements are true about linking products, categories, and dispositions?

NO.62 You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

NO.63 Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

NO.64 When a new customer submits an incident via email, they get a message with a user ID and password, similar to the content below:
An account has been created for you with the following User ID and Password:
User ID: [email protected]
Password: o2UdlJ8d
An agent wants to disable the message being sent when a customer submits an incident via email.
Which option must be enabled to achieve this?

NO.65 What must you set to enable the email channel?

NO.66 Which two are non-CRUD operations?

NO.67 Which Oracle Service Cloud capability can assign chats based on language and product skills?

NO.68 Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

NO.69 You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

NO.70 Which three elements are available for workflow design on the Insert ribbon?

NO.71 A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

NO.72 Which six actions can have a null value?

NO.73 A customer is trying to use Element Manager to import and add-ins and receives this error:
“This package cannot beprocessed.”
What is the reason for this error?

NO.74 Which is an invalid data type?

NO.75 Which four types are used by incidents queues?

NO.76 Which setup sequence is usedto give permissions to an individual to access an application?

NO.77 Which two statements are true about chat surveys?

NO.78 Which two statements are true about safe mode in relation to add-ins?

NO.79 A client requires you to set up chat and email as unlimited for an SLA. What must you do?