Verified ITIL-4-DITS Dumps Q&As – ITIL-4-DITS Test Engine with Correct Answers [Q10-Q28]

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Verified ITIL-4-DITS Dumps Q&As – ITIL-4-DITS Test Engine with Correct Answers

Pass Your ITIL-4-DITS Dumps as PDF Updated on 2024 With 32 Questions

The ITIL 4 Leader: Digital & IT Strategy Exam certification exam consists of 40 multiple-choice questions that need to be completed within 120 minutes. ITIL-4-DITS exam is designed to test the candidate’s knowledge and understanding of IT and digital strategy, as well as their ability to apply that knowledge to real-world scenarios. ITIL-4-DITS exam covers topics such as digital transformation, IT governance, organizational change management, leadership, and strategy implementation. Upon passing the exam, individuals will be certified as ITIL 4 Leaders in Digital & IT Strategy, which is a highly respected certification in the IT industry. ITIL 4 Leader: Digital & IT Strategy Exam certification is valid for life and does not require any renewal or recertification.

The ITIL 4 Leader: Digital & IT Strategy certification exam is designed for individuals who have already completed the ITIL 4 Foundation Certification and have a minimum of five years of experience in IT service management. ITIL 4 Leader: Digital & IT Strategy Exam certification is ideal for IT professionals who are looking to move into leadership roles within their organization or who want to develop a deeper understanding of digital and IT strategy.

NO.10 An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization’s strategy focus on?

Ecosystem disruption supported by operational excellence

Market relevance supported by ecosystem disruption

Customer and market relevance supported by operational excellence

Operational excellence supported by customer and market relevance

Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16

NO.11 Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?

Cannibalism

Erosion

Concurrence

synergism

Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39

NO.12 Which is NOT an essential consideration when developing a digital strategy?

Understanding which systems will form die digital technology programme

Understanding emerging technologies Hal could affect the organization

Understanding how to identify potential opportunities

Understanding the risks involved with digital opportunities

Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization’s vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6

NO.13 Which statement is CORRECT about risk management in digital organizations?

All the organization’s slaveholders should contribute to risk assessment

All risk management efforts should focus on assets owned by the organization

All risk management should start by assessing the current state

All risks could cause harm to the organization if they are not managed

NO.14 An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?

How can we reduce costs?

How can we improve operational efficiencies?

How do we get to where we want to be?

What markets do we serve?

NO.15 Which statement is CORRECT about risk management in digital organizations?

All the organization’s slaveholders should contribute to risk assessment

All risk management efforts should focus on assets owned by the organization

All risk management should start by assessing the current state

All risks could cause harm to the organization if they are not managed

All the organization’s stakeholders should contribute to risk assessment because they have different perspectives, insights, and interests in relation to the organization’s objectives, activities, and outcomes. Their involvement can help identify, analyze, evaluate, and treat risks more effectively and comprehensively. Reference: ITIL 4 Leader: Digital and IT Strategy, page 59

NO.16 Which statement about metrics is CORRECT?

Leading metrics ate difficult to measure, but easy to Influence

Lagging metrics are easy to measure and to influence

Legging metrics report what has been achieved

Lagging metrics predict what a is likely to happen in the future

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84

NO.17 An organization has identified three initiatives to support a digital transformation strategy:
1. Upgrading technology
2 Adopting new software development approaches
3. Changing the structure of teams and departments
The project, management office has been tasked with Identifying and developing the business case(s) needed to review these initiatives Which is the BEST approach to take when creating the business case(s)?

Create one single business case that provides justification for all three initiatives

Create one business case for the technology upgrade, and another for the remaining Initiatives

Create three different business cases providing justification for each Initiative

Create one business case for the organizational change, and another for the remaining Initiatives

Creating three different business cases providing justification for each initiative is the best approach to take when creating the business case(s). This can help evaluate the costs, benefits, risks, and impacts of each initiative separately and compare them with each other. It can also help prioritize and sequence the initiatives based on their feasibility and desirability. Reference: ITIL 4 Leader: Digital and IT Strategy, page 49-50

NO.18 Which statement about metrics is CORRECT?

Leading metrics ate difficult to measure, but easy to Influence

Lagging metrics are easy to measure and to influence

Legging metrics report what has been achieved

Lagging metrics predict what a is likely to happen in the future

NO.19 An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

The Chief Digital Officer should define and implement the programme

A digital task force should be appointed to define and Implement me programme

individual initiatives should be defined and implemented separately

The organization’s governing body should define and implement the programme

NO.20 An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold.
What should the insurance company consider NEXT to help resolve the situation?

Market relevance

Omnichannel delivery

Customer analytics

Customer feedback

Omnichannel delivery is about providing a consistent and seamless customer experience across different channels and touchpoints. This can help increase customer satisfaction, loyalty, and retention. The insurance company should consider how to align and integrate its different sales channels to deliver a unified and coherent service to its customers. Reference: ITIL 4 Leader: Digital and IT Strategy, page 17

NO.21 An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?

Deliver compulsory strategic awareness sessions regularly

Ensure there is one common communication channel for the strategy

Utilize metrics to ensure stall comply with the strategy

Tallor strategic communications to the stakeholders preferences

NO.22 An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

Low risk capacity, high risk appetite

High risk capacity, high risk appetite

Low risk capacity, low risk appetite

High risk capacity, low risk appetite

NO.23 Which is the BEST approach to defining a vision and a strategy in an organization with multiple specialization divisions?

Vision and strategy should be defined by the executive leader and communicated to me divisions

Vision and strategy should be defined by the governing body and communicated to the divisions’ leaders

Vision and strategy should be defined in collaboration with the leaders of the organization and division

Vision and strategy should be defined in collaboration with the enterprise architects and consultants

NO.24 An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

Customer 360

Digital transformation

Employee 360

PESTLE analysis

NO.25 An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.

Simple automation

Complex automation

Intelligent automation

Technology replacement modernization

Simple automation is about using technology to automate repetitive and standardized tasks that follow clear and detailed procedures. This can help reduce human errors, save time and resources, and improve efficiency and quality. Reference: ITIL 4 Leader: Digital and IT Strategy, page 63

NO.26 An organization has started a digital transformation programme, and wants to create a culture of innovation.
This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?

Encouraging digital technology opportunities

Establishing a mantel intelligence culture

Giving employees time for training and development

Working with workflow and talent management

NO.27 An organization cannot afford the loss that comes from taking risks that go wrong, but they suffer big losses because they often take these risks anyway.
What combination of risk capacity and risk appetite this situation?

Low risk capacity, high risk appetite

High risk capacity, high risk appetite

Low risk capacity, low risk appetite

High risk capacity, low risk appetite

A low risk capacity means that an organization cannot afford the loss that comes from taking risks that go wrong, while a high risk appetite means that an organization is willing to take those risks anyway. This situation can lead to big losses and unsustainable outcomes. Reference: ITIL 4 Leader: Digital and IT Strategy, page 57

NO.28 An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?

Customer 360

Digital transformation

Employee 360

PESTLE analysis

Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5

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