Most UptoDate Salesforce B2C-Solution-Architect Exam Dumps PDF 2023 [Q82-Q106]

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Most UptoDate Salesforce B2C-Solution-Architect Exam Dumps PDF 2023

100% Free Salesforce Architec B2C-Solution-Architect Dumps PDF Demo Cert Guide Cover

The B2C-Solution-Architect certification is highly regarded in the industry and is a key differentiator for those who want to advance their careers in the field of B2C sales and customer service. It is a testament to the candidate’s expertise and their commitment to excellence in the field. By earning this certification, candidates can demonstrate their value to employers and position themselves as leaders in the industry.

NO.82 Northern Trail Outfitters (NTO) wants to unify customer data with a single identity for each customer across their eCommerce sites and communities. Communities are treated as an identity provider (IDP) for commerce enabling self-service support for products via knowledge articles, crowd-sourced knowledge, and Chatter.
What data should be maintained within Experience Cloud as the primary system?

Core profile data (name, email)

Communication preferences

Shipping address

Payment methods

NO.83 A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?

Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.

Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.

Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom-built marketing tool so it is no longer tightly tied to the storefront.

Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.

NO.84 A company is struggling to grow sales in a difficult retail climate and has tasked the Marketing team with improving their lead generation metrics. They have an existing database of customers going back five years, but there are many duplicates, the data is not extensive, and is often outdated. This could mean the potential customer base is limited. They already use Marketing Cloud Journeys extensively and their management team is open to considering additional investments if they believe it can make a difference.
Which three actions should a Solution Architect take to help meet their need for improving lead generation metrics?
Choose 3 answers

Implement Audience Studio and integrate it with Marketing Cloud to bridge the divide between the known and the unknown customer

Implement Lead Queues in Sales Cloud to ensure that the Telesales teams are calling customers more efficiently

Implement a mobile app so that customers can more easily purchase products to drive higher sales

Use analytics tools such as Datorama to help improve accountability on campaign spend for digital advertising and marketing campaigns

Run a proof-of-concept of Customer 360 Data Manager to build unified customer identities, improving the ability to provide relevant personalization

NO.85 An organization is considering using the Lead object in Sales Cloud to track customers who have signed up for their newsletter. The goal is to add these customers to a Marketing Cloud nurture campaign. Once they make a purchase, the suggested design is to convert the Lead to a Contact record and associate the resulting Contact with a Marketing Cloud Subscriber.
What recommendation should a Solution Architect make to avoid implementation challenges?

Ensure that the Marketing Cloud Contact associated with the Lead is updated to reference the Contact after conversion.

Avoid using the Lead object by creating Contacts with different Record Types for prospects.

Delete the Marketing Cloud Contact associated with the Lead object after conversion.

Add prospects who have not created an account or made a purchase to Marketing Cloud directly without creating a Lead.

NO.86 A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.

Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.

Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

NO.87 A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments. The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

Service agents leverage order cancellation but only with custom development.

Service agents leverage products, catalog, and inventory information directly in Service Cloud.

Service agents leverage order line items, shipment, and payment information in Service Cloud.

Service agents leverage the entire case history inside of B2C Commerce.

NO.88 An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment.
Their current legacy commerce system is home grown and has frequent, costly outages- making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems.
Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud?
Choose 2 answers

Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.

Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.

Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.

Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.

NO.89 An existing Salesforce customer has B2C Commerce, Service Cloud, and Marketing Cloud, but none of their customer data is integrated. Marketing Cloud has around 2 million subscribers using email address as the subscriber key, B2C Commerce has 750,000 registered customers, and Service Cloud only has records for about 50.000 customers who have previously created support cases or contacted customer service.
What is the optimum sequence of events a Solution Architect should follow when integrating customer data across these systems?

Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud, Enable Marketing Cloud Connect

Load B2C Commerce customers into Service Cloud, Load Marketing Cloud Subscribers Into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect

Load B2C Commerce customers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Marketing Cloud Subscriber Key Migration, Load Marketing Cloud Subscribers into Service Cloud, Enable Marketing Cloud Connect

Marketing Cloud Subscriber Key Migration, Enable Marketing Cloud Connect, Load Marketing Cloud Subscribers into Service Cloud, Load Service Cloud Contact IDs into Marketing Cloud, Load B2C Commerce customers into Service Cloud

NO.90 A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.
Their B2C Commerce is configured with two realms: ANZ and SE Asi
a. Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.
Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

Use a separate Marketing Cloud tenant for each site

Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm

Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

Use a single Marketing cloud tenant and map business units to each realm

NO.91 A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper’s account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce – Service Cloud Connector for this implementation.
Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

Guests or anonymous storefront shoppers are not supported in this scenario.

B2C Commerce needs to be registered as a remote site.

Service agents need a corresponding storefront login mapped to their Service Cloud user record.

The Service Cloud Connector only supports Person Accounts as a customer model.

The Service Cloud Connector only supports contacts as a customer model.

NO.92 A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.

Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.

Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

Salesforce Shield Encryption is a feature that allows encrypting sensitive data at rest in Salesforce without compromising functionality or performance. Shield Encryption uses probabilistic encryption to protect data while preserving its format and length. Field-Level Encryption is a feature in Marketing Cloud that allows encrypting sensitive data at rest in Marketing Cloud using customer-managed keys. Field-Level Encryption uses deterministic encryption to protect data while preserving its format and length. When determining an appropriate solution for encrypting specific fields in Service Cloud as well as in data extensions in Marketing Cloud, the following considerations are relevant:
With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder. Process Builder and Flow Builder are tools in Salesforce that allow creating automated workflows and processes based on certain criteria or conditions. However, Shield Encryption does not support filtering or sorting on encrypted fields in these tools, because probabilistic encryption does not allow exact matching or comparison of values.
Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud. Shield Encryption supports encrypting any standard or custom field on any field type in Salesforce, such as text, email, phone, date, etc. However, Shield Encryption does not apply to Marketing Cloud fields or data extensions, because they are stored in a separate database from Salesforce. To encrypt fields in Marketing Cloud, Field-Level Encryption must be used.
Option A is incorrect because with Shield, encrypted fields are visible to the user if they have the View Encrypted Data permission, but there are other feature impacts such as filtering, sorting, searching, etc. Option C is incorrect because Field-Level Encryption is not required on Marketing Cloud to encrypt the custom fields if they are already encrypted by Shield Encryption in Service Cloud. However, Field-Level Encryption can be used on Marketing Cloud if additional encryption or customer-managed keys are needed. Reference:
https://help.salesforce.com/s/articleView?id=sf.security_pe_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.security_pe_considerations_general.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.mc_overview_field_level_encryption.htm&type=5

NO.93 A telecommunications company is implementing Service Cloud and Experience Cloud with a goal to have a single view of their customers. Current system limitations have resulted in many duplicate and incomplete customer records with inadequate data quality in the millions of records. They want this issue remediated when migrating the data to Service Cloud and Experience Cloud.
Which two activities and tools should a Solution Architect recommend to address these concerns when planning the data migration activity and assure it is completed in a timely manner?
Choose 2 answers

Q Duplicate Management in Salesforce can be used to identify and manage duplicate records.

Use an ETL tool with a staging database in order to run data cleansing tools to obtain a clean data set.

Iteratively test smaller loads against a developer or partial copy sandbox and the full load against a full copy sandbox.

Iteratively test smaller loads against a developer sandbox and the full load against a partial copy sandbox.

NO.94 A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.
Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?
Choose 2 answers

B2C Commerce

Service Cloud

Experience Cloud

Marketing Cloud

NO.95 A merchant wants to store past purchase history in Marketing Cloud to use for segmentation and personalization of promotional emails.
All data must be encrypted at rest to comply with the merchant’s security standards.
Which solution is appropriate?

Shield Platform Encryption

Tokenized Sending

Transparent Data Encryption

Field Level Encryption

NO.96 An organization currently has separate teams supporting Service Cloud, Marketing Cloud, store operations with a point-of-sale solution, and eCommerce with Commerce Cloud. Each business unit has their own key performance indicators (KPIs) but the organization is struggling to understand the big picture and improve customer engagement with the brand.
In which two ways would Salesforce CDP help in this scenario?
Choose 2 answers

It creates one Individual record that replaces the system-specific records in other products, creating a unified view of the customer.

It provides cross-channel analytics using pre-built, native dashboards and charts within the unified profile.

It ingests customer data from each system and uses matching rules to find records representing the same person, uniting them under a Unified Individual.

It can power experiences through other channels like Marketing Cloud Engagement by activating customer segments.

NO.97 Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data.
Which two considerations will lead to an optimal design around systems of record?
Choose 2 answers

Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud

Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility

User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud

NO.98 A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud

Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used

Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

NO.99 Northern Trail Outfitters Is migrating away from legacy system and is currently implementing Service Cloud, Marketing Cloud, and B2C Commerce to support their growing business needs. The business has asked a Solution Architect to propose a cross-cloud data mapping design that makes use of the strengths of each platform.
Which two recommendations should a Solution Architect include to the design?
Choose 2 answers

Document the data type and size constraints in each system to ensure entities are mapped correctly.

Use an integration tool so there is no need to consider data mapping as part of the design.

Hap B2C Commerce profile to Salesforce Platform Contact and to Marketing Cloud Contact.

Ensure that the legacy systems data model is mapped and implemented as-ls without any modifications to minimize data migration complexity.

NO.100 Refer to the exhibit.

A beauty brand is planning to re-platform their existing website onto B2C Commerce. As part of the re-platform they will create a new social community where beauty insiders can view how-to videos, share tips, and favorite products. As part of the overall solution, the beauty brand is going to implement 82C Commerce, Experience Cloud, and Salesforce Identity.
Each beauty insider can store and update important profile and commerce information like email, phone number, beauty preferences, and saved addresses.
Which application should a Solution Architect recommend to set up the primary profile after reviewing the workflow and attempting to minimize migration of customer profile data?

Salesforce Identity

Service Cloud

Experience Cloud

B2C Commerce

NO.101 A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

Create a Journey activity to update the records in Sales Cloud.

Create a custom preference center that updates the records in Sales Cloud.

Use the out-of-the-box preference center in Marketing Cloud.

Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

NO.102 Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.

Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.

Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

NO.103 Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to-opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers

Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.

Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.

Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.

Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.

NO.104 A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

Customer 360 Data Manager

Third-party application or AppExchange tool

Duplicate Matching Rules

Lightning Data Services

NO.105 A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?

Enable Contact to Multiple Accounts

Duplicate Matching Rules

Lightning Data Services

Customer Data Platform

NO.106 A financial company uses an external system for pricing and quotation.
What is the recommended approach to use the pricing and discount rules in the external system within Salesforce during the loan application process?

Rebuild the logic used in the external system using Apex.

Use the API callout component in Process Builder to retrieve the latest information from the external system during the loan application process.

Use an external object to store pricing and discount information.

Use the Apex callout to retrieve the latest information from the external system during the loan application process.

Salesforce B2C-Solution-Architect certification exam tests the candidate’s ability to design and implement complex, scalable solutions that meet the unique needs of B2C clients. B2C-Solution-Architect exam covers a variety of topics, including data models, integration, security, and user experience. Passing B2C-Solution-Architect exam demonstrates that a candidate has the skills and knowledge necessary to drive success in any B2C environment.

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