CCECE 500-445 Practice Test Engine Try These 58 Exam Questions [Q24-Q47]

ExamBoosts 6. September 2023 500-445 > Cisco 0

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CCECE 500-445 Practice Test Engine: Try These 58 Exam Questions

Guaranteed Success in CCECE 500-445 Exam Dumps

Cisco 500-445 certification exam is a challenging test that requires a deep understanding of contact center technologies and their implementation. Candidates must have hands-on experience with Cisco Contact Center Enterprise Chat and Email solutions and be able to apply their knowledge to real-world scenarios. To prepare for the exam, candidates can take advantage of Cisco’s training courses and study materials, which are designed to help them develop the knowledge and skills needed to pass the exam.

Cisco 500-445 exam is designed to test the knowledge of candidates on implementing Cisco Contact Center Enterprise Chat and Email. Implementing Cisco Contact Center Enterprise Chat and Email certification exam is intended for professionals who want to gain expertise in the field of contact center enterprise chat and email. 500-445 exam is designed to validate the skills and knowledge of candidates to implement and configure contact center enterprise chat and email solutions.

NEUE FRAGE 24
What is the character limit for passwords when installing Enterprise Chat and Email applications?

The character limit for passwords when installing Enterprise Chat and Email applications is 29 characters. Passwords must be at least 8 characters in length, and can be up to 29 characters in length. It is recommended to use a combination of upper and lower case letters, numbers, and symbols for increased security.

NEUE FRAGE 25
What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

NEUE FRAGE 26
How is the ECC variable created for chat, inbound and outbound email activities?

User.ece.email id

User.ece task id

User.ece.activity.id

User.ece. .customer.name

ECC (Engagement Cloud Connector) variables are used to store information about a specific engagement activity, such as a chat, inbound email, or outbound email. The ECC variable for an activity would be created using the user’s ECE (Engagement Cloud Engine) and the activity’s ID, such as “User.ece.activity.id”. It would be used to connect and retrieve the information of that specific engagement activity.

NEUE FRAGE 27
What connects to the Media routing peripheral gateway of ICM to the ECE server?

web server

services server

application server

message server

In Cisco Enterprise Chat and Email (ECE) architecture, the media routing peripheral gateway (MRPG) of the Integrated Contact Manager (ICM) communicates with the ECE application server to route chat and email interactions to the appropriate agent. The MRPG acts as an intermediary between the ICM and the ECE server, directing interactions to the correct agent based on the configured routing rules.

NEUE FRAGE 28
Which User objects in Enterprise Chat and Email are mapped in UCCE?

Agent, Supervisor

Agent

Supervisor, Administrator

Agent, Supervisor, Administrator

In Enterprise Chat and Email (ECE), the Agent, Supervisor, and Administrator user objects are mapped in Cisco Unified Contact Center Enterprise (UCCE). This allows UCCE to access the data and information associated with ECE users and use it for reporting and analytics.

NEUE FRAGE 29
What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

80 milliseconds

120 milliseconds

240 milliseconds

300 milliseconds

The maximum permissible one-way network delay between Unified CCE (Cisco Unified Contact Center Enterprise) servers and Enterprise Chat and Email (ECE) servers is 240 milliseconds. This delay is necessary for the servers to communicate with each other without any latency issues.

NEUE FRAGE 30
What is an MRD a collection of that is associated with a common communication medium?

skill groups and services

route point and DN

scripts and script selector

skill groups and route

NEUE FRAGE 31
Which feature is unable to be deleted or made inactive?

Enterprise Chat and Email

Unified CCE

Exception Queue

Supervisory Queues

Unified CCE is a component of Cisco Unified Contact Center Enterprise (UCCE) and cannot be deleted or made inactive. Unified CCE is responsible for handling customer requests, routing calls, and providing customer service. It is an essential part of UCCE and must be installed and available before Enterprise Chat and Email can be used.
Referenz:
Unified CCE (Unified Contact Center Enterprise) is a Cisco product that provides a comprehensive, multichannel customer contact solution. It includes a set of software and hardware components that work together to provide advanced call routing, contact management, and reporting capabilities.
Unified CCE is the core platform on which other Cisco products like Enterprise Chat and Email, Exception Queue and Supervisory Queues are built upon. It is the foundation of the contact center infrastructure and it’s unable to be deleted or made inactive as it provides the foundation for other Cisco products.
It’s important to note that the specific requirements for the contact center infrastructure may vary depending on the version of CCE and the specific requirements of the organization. It’s recommended to consult the Cisco documentation and your Cisco support team for further assistance.
Cisco: Cisco Unified Contact Center Enterprise
Cisco: Cisco Unified Contact Center Enterprise Architecture
Cisco: Cisco Unified Contact Center Enterprise Product Overview

NEUE FRAGE 32
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Business hours

Administrative script

Business calendars

Time of day

Business calendars in ECE allow administrators to set up working and non-working hours and days for employees in their department. The business calendar can be used to define holidays, working hours, operating hours, vacation times, and other important time-related information. This allows administrators to ensure that the department is properly staffed at all times and that employees are not working outside of their scheduled hours.

NEUE FRAGE 33
Which TCP must be opened in the firewall between Services server and Messaging server?

587

9001

15097

47500

The TCP port 587 must be opened in the firewall between Services server and Messaging server in order for the two systems to communicate. Port 587 is the standard SMTP (Simple Mail Transfer Protocol) port used for outbound email communication.

NEUE FRAGE 34
What is the default frequency value of ECE Monitors notification?

30 seconds

60 seconds

120 seconds

30 minutes

60 minutes

90 minutes

NEUE FRAGE 35
What are two required configurations when setting up user accounts and permissions? (Choose two.)

The ECE web server can be installed in DMZ and must use the same domain account.

All the servers except the ECE web server must use the domain account to install the software.

All the servers must use the same domain account to install the software.

Domain account is not mandatory to install the software. The local account with administrator privilege can be used.

The ECE web server can be installed in DMZ and can have a different domain account.

When setting up user accounts and permissions, it is necessary to configure all the servers to use the same domain account in order to install the software. Additionally, the ECE web server can be installed in a DMZ and can have a different domain account from the rest of the servers.
Referenz:
When setting up user accounts and permissions, it is important to ensure that all servers are using the same domain account to install the software. This will ensure that all servers have the same level of access and permissions, and that the installation process goes smoothly. Additionally, if the ECE web server is installed in DMZ, it can have a different domain account, which would be more secure.
You can find more information on user accounts and permissions, including best practices for setting them up, in the Avaya Aura Experience Portal Administrator Guide and Avaya Aura Contact Center Administrator Guide.

NEUE FRAGE 36
Which TCP ports need to be opened in the firewall between the Web Server and Application server?

993

2434

9001

15097

NEUE FRAGE 37
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.

SS0 allows administrators to check the status of agent and supervisor performance.

SS0 is not enabled by default; configuration is necessary.

SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.

Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

NEUE FRAGE 38
What is the limit of concurrent agents per application server?

400

600

1200

1800

NEUE FRAGE 39
What is the formula for a standardized agent count for email?

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20

Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

NEUE FRAGE 40
Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

CCE scripting for chat and email needs to be configured before configuring ECE SSO.

SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.

SS0 is enabled by default; no configuration is necessary.

The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.

ECE should be integrated with PCCE and the SPOG.

$S0 for CCE needs to be configured before agent SSO for ECE will work.

NEUE FRAGE 41
Which process scans content and applies regular expressions to mask the sensitive information?

Data leak prevention

Data masking

Data filtering

Data scanning

Data masking is the process of replacing sensitive data with realistic but not real data to protect it from unauthorized access or exposure. It is typically used to protect sensitive data such as personal identification numbers, credit card numbers, and other confidential information.
The process scans content and applies regular expressions to mask the sensitive information by replacing the sensitive data with a set of predetermined characters or values, such as asterisks or random characters. This makes it difficult for unauthorized users to access the sensitive data, while still allowing the data to be used for testing, development, and other purposes.

NEUE FRAGE 42
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

ECE_Default_Queue

ECE_activity

ECE_Inbound

ECE_Email

ECE_Chat

Referenz:
Enterprise Chat and Email (ECE) is a Cisco product that allows customers to communicate with a business through various channels such as chat, email, social media, and other digital channels.
To use the ECE_Email and ECE_Chat media classes, configuration is required.
1. ECE_Email: ECE_Email media class is used to configure the email channel, this includes settings such as email address, email server, and other email-related configurations. This media class is used to route incoming email to the appropriate agent or department.
2. ECE_Chat: ECE_Chat media class is used to configure the chat channel, this includes settings such as chat server, chat client, and other chat-related configurations. This media class is used to route incoming chats to the appropriate agent or department.
Cisco: Cisco Enterprise Chat and Email
Cisco: Cisco Enterprise Chat and Email Media Class Configuration
Cisco: Cisco Enterprise Chat and Email Media Class Configuration Guide

NEUE FRAGE 43
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

Business hours

Administrative script

Business calendars

Time of day

NEUE FRAGE 44
What is the character limit for passwords when installing Enterprise Chat and Email applications?

NEUE FRAGE 45
What are two considerations when installing Web Servers? (Choose two.)

The web server can be installed outside the firewall.

Web server components should be installed on a separate VM.

Web server components should always be installed along with the application server.

Web server is not mandatory and is optional.

The web server cannot be separated from its corresponding application servers across a firewall.

NEUE FRAGE 46
What are the workflow types in ECE?

Alarm, Inbound, Exception, Default

Inbound, Outbound, Alarm

Default, Inbound, Outbound

Alarm, Outbound, Inbound, Exception

Enterprise Chat and Email (ECE) supports four types of workflows: Alarm, Outbound, Inbound, and Exception. Alarm workflows are used to alert agents when they receive a customer message. Outbound workflows are used to initiate conversations with customers. Inbound workflows are used to handle incoming customer messages. Exception workflows are used to handle customer messages that require additional attention.

NEUE FRAGE 47
How is the ECC variable created for chat, inbound and outbound email activities?

User.ece.email id

User.ece task id

User.ece.activity.id

User.ece. .customer.name

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