2025 Updated Verified Pass ITIL-4-Foundation Study Guides & Best Courses [Q149-Q164]

2025 Updated Verified Pass ITIL-4-Foundation Study Guides & Best Courses

Ultimate Guide to the ITIL-4-Foundation – Latest Edition Available Now

ITIL-4-Foundation (ITIL 4 Foundation) is an entry-level certification exam that is designed to test the foundational knowledge of IT service management practices as per the ITIL 4 framework. The ITIL 4 Foundation exam is aimed at professionals who are new to IT service management or those who are looking to expand their knowledge and understanding of ITIL 4 concepts and principles. The ITIL 4 Foundation certification is a globally recognized credential that demonstrates an individual’s understanding of ITIL 4 practices and how they can be applied in an organization.

NO.149 Which guiding principle recommends coordinating all dimensions of service management?

 Start where you are

 Think and work holistically

 Keep it simple and practical

 Progress iteratively with feedback

NO.150 What is the PRIMARY use of a change schedule?

 To support the ‘incident management’ practice and improvement planning

 To manage emergency changes

 To plan changes and help avoid conflicts

 To manage standard changes

NO.151 Which of the following can be used to access service desks?

 Phone calls

 Toutes les réponses ci-dessus

 Text and social media messaging

 Courriel

NO.152 Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

 Ideation, Design, Develop, Deploy, Test, Operate, Retire

 Retire, Test, Operate, Deploy, Ideation, Develop, Design

 Aucune de ces réponses

 Ideation, Test, Develop, Deploy, Design, Operate, Retire

NO.153 Which describes outcomes?

 Tangible or intangible deliverables

 Results desired by a stakeholder

 Configuration of an organization’s resources

 Functionality offered by a product or service

NO.154 Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

 Information security management

 Continual improvement

 Monitoring and event management

 Service level management

Explication
To protect the information needed by the organization to conduct its business. This includes understanding and managing risks to the confidentiality, integrity, and availability of information, as well as other aspects of information security such as authentication and non-repudiation.
https://www.bmc.com/blogs/itil-management-practices/

NO.155 Which guiding principle considers customer and user experience?

 Collaborate and promote visibility

 Focus on value

 Start where you are

 Keep it simple and practical

NO.156 Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

 Change control

 Continual improvement

 Problem management

 Service desk

NO.157 Which is an input to the service value system?

 The system of directing and controlling an organization

 A model to help meet stakeholders expectations

 Recommendations to help an organization in all aspects of its work

 A need from consumers for new or changes services

The key inputs to the SVS are opportunity and demand. The output of the SVS is value delivered by products and services. Opportunity refers to options or possibilities to add value for stakeholders or otherwise improve the organization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20otherwise%20improve%20the%20organization.

NO.158 What is a user?

 The role that directs and controls an organization

 The role that uses services

 The role that authorizes budget for service consumption

 The role that defines the requirements for a service

A user is a person who uses services on a day-to-day basis. Users are distinct from customers, as some customers do not use the service directly1. Users are one of the key stakeholders in service management2. References: ITIL Foundation – ITIL 4 Edition, page 5; ITIL 4 – A Pocket Guide, page 18.

NO.159 Which statement about outcomes is CORRECT?

 Outcomes are one or more services that fulfill the needs of a service consumer

 Service providers help service consumers achieve outcomes

 Outcomes help service consumers achieve outputs

 Helping service consumers achieve outcomes reduces service provider costs

NO.160 Which of the following is an example of incident?

 A backup server is being rebooted while services are running on the primary server

 An application is not available during the business hours

 A user has requested access to a shared repository

 A user wants to reset the password of a server

NO.161 How should an organization prioritize incidents?

 Ask the user for their preferred resolution timeframe.

 Assess the availability of the appropriate support team.

 Use an agreed classification which is based on the business impact of the incident.

 Create an order of incidents based on the dates and times when they were logged.

NO.162 Which statement about outcomes is CORRECT?

 Outcomes enable products to be delivered to a stakeholder

 An outcome defines the amount of money spent on technology for a service

 An outcome depends on at least one output to deliver a result

 Outcomes provide assurance to stakeholders on how a service performs

It is important to understand the difference in these terms not just for clarity, but because outputs are much easier to measure than outcomes.
* Outputs are nearly always quantitative, with data available to show whether these have been delivered.
Outputs are easy to report on and to validate. There is no grey area.
* Outcomes are more challenging to verify because they are both qualitative and quantitative. Whether your outcomes have been achieved will rely, to a great extent, on the perception of the people who receive the service. Perceptions are not easy to measure or report on, but it is essential you find a way to do so.
https://www.bmc.com/blogs/outcomes-vs-outputs/

NO.163 What should be used to set user expectations for request fulfilment times?

 The consumer demand for the service

 The time that the customer indicates for service delivery

 The service levels of the supplier

 The time needed to realistically deliver the service

NO.164 Which statement about the use of measurement in the ‘start where you are’ guiding principle is CORRECT?

 It should always be used to support direct observation

 It should always be used instead of direct observation

 Measured data is always more accurate than direct observation

 The act of measuring always positively impacts results

 Chargement …

ITIL-4 Foundation Certification Exam is an internationally recognized certification that validates an individual’s knowledge and proficiency in the ITIL 4 framework. ITIL 4 Foundation Exam certification is designed to equip practitioners with the necessary skills and understanding to effectively manage IT services in an organization. The ITIL 4 Foundation certification exam is the entry-level certification in the ITIL 4 certification path.

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